Privacy Policy
HMFS Consulting ("HMFS," "we," "our," or "us") respects your privacy and is committed to protecting the personal information that we collect, use, and process through our websites, applications, communication channels, and services. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you interact with HMFS Consulting, including through our website, contact forms, WhatsApp, Meta platforms, business applications, CRM systems, and other communication channels.
1. Information We May Collect
Depending on how you interact with HMFS Consulting, we may collect information such as:
- Name
- Email address
- Telephone or WhatsApp number
- Company name
- Job title
- Country or location
- Information submitted through forms
- Messages and communications sent to HMFS
- Customer service and support requests
- Information regarding products, services, projects, or business requirements
- Technical information such as IP address, browser type, device information, and website usage data
- Information voluntarily provided during conversations through WhatsApp, email, chat, or other communication channels
When our systems are used for customer service, lead qualification, or business communications, additional information may be collected based on the information voluntarily provided by the user.
2. How We Use Personal Information
HMFS Consulting may use personal information for purposes including:
- Responding to inquiries and requests
- Providing consulting, support, implementation, development, and technology services
- Managing customer and prospect relationships
- Providing customer support
- Communicating through email, telephone, WhatsApp, or other authorized channels
- Qualifying business opportunities and leads
- Scheduling meetings and follow-up communications
- Improving our services, systems, and customer experience
- Operating CRM, help desk, customer service, and business management systems
- Maintaining security and preventing fraud or misuse
- Complying with applicable legal, regulatory, accounting, and contractual obligations
We will not use personal information for purposes that are materially different from those described in this Privacy Policy without appropriate notice or consent when required.
3. WhatsApp and Meta Platforms
HMFS Consulting may use services provided by Meta Platforms, Inc., including WhatsApp Business Platform and related APIs, to communicate with customers, prospects, partners, and users.
When you communicate with HMFS through WhatsApp, we may receive information such as:
- Your telephone number
- Your WhatsApp profile name
- Messages that you send to us
- Attachments or information voluntarily shared during the conversation
- Message delivery and interaction information
This information is used to respond to requests, provide customer service, support business processes, and maintain records of communications when necessary.
Your use of WhatsApp is also subject to Meta and WhatsApp's own terms and privacy policies.
4. Artificial Intelligence and Automated Systems
HMFS Consulting may use artificial intelligence and automated technologies to assist with activities such as:
- Customer service
- Lead qualification
- Message classification
- Drafting responses
- Information extraction
- Business process automation
- Customer support
- Data analysis
Information provided through these interactions may be processed by technology providers that support these services.
HMFS does not intentionally use automated systems to make legally significant decisions about individuals without appropriate human review where required.
5. Service Providers and Third Parties
HMFS Consulting may use third-party service providers to operate our business and technology infrastructure. These providers may include:
- Cloud hosting providers
- Microsoft services
- Meta and WhatsApp services
- Artificial intelligence providers
- CRM platforms
- Email providers
- Analytics providers
- Payment processors
- Accounting and professional service providers
Personal information may be shared with these providers only when reasonably necessary to provide their services, operate our systems, comply with legal obligations, or support HMFS business operations.
We do not sell personal information to third parties.
6. Data Retention
HMFS Consulting retains personal information only for as long as reasonably necessary to:
- Provide our services
- Maintain customer and business records
- Fulfill contractual obligations
- Resolve disputes
- Comply with legal, tax, accounting, and regulatory requirements
- Protect the legitimate interests of HMFS and its customers
The retention period may vary depending on the nature of the information and the applicable legal or contractual requirements.
7. Data Security
HMFS Consulting uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission, communication platform, or electronic storage system can be guaranteed to be completely secure.
8. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Request restriction of certain processing activities
- Object to certain uses of your information
- Withdraw consent where processing is based on consent
- Request information about how your data is processed
Requests may be subject to identity verification and applicable legal requirements.
9. Data Deletion Requests
Users may request deletion of personal information maintained by HMFS Consulting. To request deletion, contact HMFS Consulting using the contact information provided on our website and include sufficient information for us to identify your records and process the request.
We may retain certain information when required by law, contractual obligations, tax requirements, security requirements, dispute resolution, or other legitimate legal purposes.
11. International Data Processing
HMFS Consulting operates internationally and may work with customers, suppliers, partners, and technology providers located in different countries. As a result, personal information may be processed or stored outside the country where it was originally collected.
When applicable, HMFS takes reasonable measures to ensure that personal information is handled in accordance with applicable privacy requirements.
12. Children's Privacy
HMFS Consulting's business services are not directed toward children. We do not knowingly collect personal information from children through our business services without appropriate authorization.
13. Changes to This Privacy Policy
HMFS Consulting may update this Privacy Policy periodically to reflect changes in our services, technologies, business practices, or legal requirements. The latest version will be published on this page with the updated effective date.
14. Contact Us
For questions regarding this Privacy Policy, privacy rights, or personal data requests, please contact HMFS Consulting through the contact information below.